Effective date: 24 October 2026. Version: 2026-10-24.brand-refunds.1. It publishes the refunds and cancellation terms the Terms of Service refer to.
Seller: ZeTaX.gg, based in Latvia. Contact: [email protected].
Send refund, withdrawal and cancellation requests to [email protected]. You do not need an AI conversation or Discord membership to exercise your rights.
1. Stop Premium renewals
Open Points, then Your membership, choose Stop future renewals and confirm. Check the resulting renewal status and paid-until date. Contact us if the control fails.
Cancellation stops future renewals and keeps the confirmed paid period. It does not automatically reverse that payment. Requesting a refund or withdrawing from a purchase is a separate action.
Deleting media, not using ZeTaX or removing the Steam bot does not cancel Premium.
2. Withdraw from a purchase
Where applicable EU or Latvian consumer distance-contract rules apply, the normal service-contract withdrawal period is 14 days from concluding the contract, without needing a reason. Mandatory extensions apply where required information was missing.
To withdraw, send a clear statement before the applicable deadline to [email protected]. Name the purchase (its receipt reference and date) so we can identify it. We acknowledge your request; keep a copy of what you sent. A request is not invalid merely because you use your own clear wording rather than the optional form below. Write to [email protected] if you need assistance.
Starting a service does not automatically remove all withdrawal rights. A lawful proportionate charge for performance during the withdrawal period requires the applicable information and express request. Fully performed services and digital content have specific exception conditions. Ordinary sign-in, payment or downloading is not a blanket waiver.
An unused ZP purchase or unused new Premium period requested within the applicable withdrawal period is reviewed for a full refund. Used benefits are assessed under applicable law. We explain any permitted deduction rather than apply a blanket no-refunds rule or assume consent that was not recorded. Statutory rights take precedence.
3. Failed or defective service
Failed or cancelled jobs release unused recording or export ZP reservations. The optional watermark-removal batch reservation is released if every selected job fails or is cancelled, and is captured once if any selected job succeeds. This service-credit adjustment is separate from refunding a card payment.
Report a defective paid result with the match, round or export and a description of the problem. Applicable remedies may include correcting the service, reducing the price, termination or reimbursement. Storage expiry does not remove a claim about faulty service. Keep a downloaded example where possible.
For duplicate payments, unrecognized payments, missing purchases or unexpected renewals, provide the receipt reference, date and amount. Never send full card details or private account codes. We check the payment rather than require another purchase.
4. Refund handling
Valid statutory withdrawal refunds are made without undue delay and within the applicable 14-day deadline after notice, subject to lawful exceptions. Refunds normally use the original payment method. Another method requires agreement without extra cost. Processing fees are not deducted from a statutory withdrawal refund. Your bank may take additional time to display the completed refund.
Outside statutory rights or faulty-service remedies, stopping renewal normally leaves the paid period in place. Individual goodwill requests can be reviewed without promising a refund in every case.
An approved refund and associated unused benefits are reconciled fairly, with an explanation. A refund or payment dispute may temporarily require manual review of related purchases and new paid jobs. This does not prevent contacting support or automatically create a negative debt. Resolve outstanding purchased-balance or refund questions before deleting your account.
Stripe carries out a refund after it is initiated through the seller's payment process. ZeTaX remains responsible for assessing your request and providing the remedy owed; a Stripe checkout does not itself decide a refund request.
5. Human support and complaints
Our normal target is a reply by email within 1–3 business days after receiving a request. An on-screen receipt confirms only what it states and does not imply email delivery.
For complaints subject to Latvian consumer complaint rules, we provide a reasoned response within 15 working days, or explain a permitted justified extension. Specific statutory refund and privacy deadlines still apply.
If unresolved, PTAC explains consumer assistance and dispute resolution at https://www.ptac.gov.lv/lv/pateretaju-individualo-stridu-izskatisana. Other competent authorities and courts remain available.
6. Optional withdrawal notice
To: ZeTaX.gg, [email protected].
I withdraw from my contract for the following ZeTaX purchase.
Product or service and purchase reference: Purchase or contract date: Consumer's name and address: Email or electronic destination for acknowledgment: Date: Signature, only for a paper notice:
A clear statement in your own words is also accepted.